How to Apply

How To Apply For Our Senior Support Services:

(1) Light Housekeeping, (2) Cook-At-Home Service & (3) Grocery Shopping

Please carefully read below IMPORTANT INFORMATION to understand & agree with your client responsibilities,

service transparency & arrangements before services application

1. Client responsibilities

Be at home during our worker's visit (workers are prohibited from accepting keys to your home)
Provide cleaning equipment in good working condition and provide necessary cleaning supplies
Maintain a safe working environment for our workers
Sign on a paper invoice each time after service delivered
Not to involve our workers acting as Power of Attorney/Witness of legal documents
To keep all pets to be confined in a separate area while services is being provided
Lost or damaged property (e.g. wear and tear of furniture & household): Kim To Care's worker is not responsible for any client's property that is lost, stained or damaged during service delivery. Kim To Care respectfully requests that the clients need to keep all their valuable property stored and locked in a secure location

2. Senior Home Support Services NOT include:

Washing ceilings, walls or windows
Removal of heavy draperies or blinds
Moving of heavy furniture
Service to other family members
Clipping of finger and toenails
Unfinished basement cleaning
Polishing silver
Fridge or oven cleaning

3. Service cancellations/rescheduling

The client needs to give 48 hours notice for service cancellation/rescheduling

4. COVID-19 arrangement & screening

Infection Prevention & Control (IPAC) & safety is everyone's responsibility during COVID-19 pandemic. In order to avoid the spread of infectious disease, all clients and caregivers must:

Notify our office immediately if you have COVID-19 symptoms (e.g. cough, sore throat nasal congestion)
Wear a face mask when our worker is delivering services at your house

5. Kim To Care's workers

Are COVID-19 vaccinated
Will be wearing appropriate and sufficient Personal Protective Equipment (PPE) during service delivery
Have at least have 3 years of relevant working experience
Passed Police background
Will be performing MANDATORY daily COVID-19 self-screening prior to each time servicing for each individual client
Will also be performing quick client screening prior to each time servicing for each individual client

6. Security

In order to better protect our client’s properties, the below practices will be followed by our Kim To Care's staff during servicing

We always welcome our clients to use CCTV at home during our staff servicing at the client's residence
Before entering the client's residence, we must remind our clients to put their valuable property (e.g. Cash) in the safe place
Before leaving the client's residence, we must remind our client to check their valuable properties (e.g.Cash is in a safe place)
Before leaving the client's residence, our staff will show our worker bag (if any) to the client that there is no taken out client's valuable properties

7. Consent to collection and sharing of Personal & Health Information

Kim To Care will be providing health care services for you. To meet your needs and serve you well, Kim To Care may need to know your health and personal information. Kim To Care collects, uses, discloses and stores only the information needs to provide service to you. All information will be kept confidential. We will not give out any of your personal or health information without consent unless sharing the information with others is necessary to provide services to you and/or is authorized by law.

Kim To Care will & may use your information to:

Make a decision about the types of service or treatment you need
Monitor the provision of service to you and evaluate your goal achievement and satisfaction with your service
Release your health information to health service personnel due to your health emergency
Keep your information on our commercial Kim To Care file
Meet legal and regulatory requirements
Your name and contact information may be used for correspondence purposes solely for Kim To Care
You may see or access your information
You may add an addendum to your record to correct the information

After reading, agreeing and understanding the above IMPORTANT INFORMATION,

and the client is interested in applying for Kim To Care's services,

please call 825-712-3932 to discuss, arrange & agree on a detailed services arrangement

CALL NOW…!
825-712-3932
to arrange

Face-to-Face Home Visit

1. Purpose of having a Face-to-Face Home Visit

To ensure we understand your situation & specific service request in order to mutually agree on the Care Plan
To ensure the client’s understanding of Kim To Care’s “ IMPORTANT INFORMATION”
To ensure the client’s home has necessary cleaning tools & general supplies or necessary condiments if meal prep is required

2. Face-to-Face Home Visit Checklist

Our staff will agree on a date with you to conduct a Face-to-Face Home Visit;and our staff will go through the Face-to-Face Visit Checklist with you
Face-to-Face Home Visit Checklist below for your reference in advance

3. Setting up a Care Plan

After completing the Face-to-Face Home Checklist, our staff will agree and confirm a Care Plan with you
A copy of a Care Plan will be sent to the client by email for record-keeping

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